Privacy Policy
Effective date: 9 October 2026
1. About This Policy
Sanadat Documents Clearing Services (“Sanadat,” “we,” “us,” or “our”) explains in this Privacy Policy how we collect, use, store, and share personal information when you visit our website, contact us, or use our services.
2. Information We Collect
Depending on your enquiry or the service requested, we may collect:
- Your name, telephone number, email address, and postal address.
- Passport, Emirates ID, visa, and other identification details.
- Documents submitted for attestation, legalization, visa processing, business services, or government transactions.
- Company details and information about authorized representatives.
- Billing information, payment references, and transaction records.
- Correspondence and information you provide through forms, email, telephone, WhatsApp, or in person.
- Technical information collected through our website, where applicable, as described in the cookie section below.
Documents may contain information about family members, employees, or other individuals. Please provide such information only where you have the necessary authority or other lawful basis to do so.
3. How We Use Your Information
We use personal information as necessary to:
- Respond to enquiries and provide quotations.
- Prepare, submit, and follow up on requested applications and documents.
- Communicate about service requirements, progress, and completion.
- Process payments and maintain business records.
- Meet applicable legal requirements and respond to lawful requests.
- Address complaints, resolve disputes, and protect against fraud or misuse.
Where consent is required, we will request it separately. This Privacy Policy does not itself constitute consent to every form of processing.
4. Sharing Your Information
Where necessary for your requested service or required by law, we may share relevant information with:
- Government departments and competent authorities.
- Embassies, consulates, and attestation or legalization bodies.
- Authorized translation providers, couriers, and other service partners.
- Technology, hosting, and payment providers supporting our operations.
- Professional advisers or authorities handling legal obligations or disputes.
We limit disclosures to information relevant to the purpose. Receiving authorities and independent service providers may process information under their own privacy policies and legal obligations.
5. International Processing
Some services may require documents or information to be sent outside the UAE, including to foreign embassies, authorities, or service providers. Where international transfers occur, we will apply the safeguards or other transfer conditions required by applicable law.
6. Information Security
We use reasonable organizational and technical measures appropriate to the information we handle to reduce the risk of unauthorized access, loss, alteration, or disclosure. No method of electronic transmission or storage can guarantee absolute security.
Please contact us for guidance on submitting sensitive documents and provide only information needed for your service.
7. Retention
We retain personal information for as long as necessary to provide the requested service and meet applicable recordkeeping, legal, and dispute-resolution requirements. When information is no longer required, we delete, securely dispose of, or anonymize it as appropriate.
8. Your Privacy Rights
Subject to applicable law and its exceptions, you may request access to or correction of your personal information, deletion, restriction of processing, or a portable copy where available. You may also object to certain processing or withdraw consent where processing relies on consent.
Withdrawal does not affect processing lawfully undertaken before withdrawal. Some information may need to be retained, and certain services may be unavailable without required documents.
Contact us using the details below to make a request. We may need to verify your identity before responding. You may also raise a complaint with the competent data protection authority where applicable.
9. Cookies and Website Technologies
Our website does not use advertising or analytics cookies, and we do not use cookies to track you across other websites.
When you send an enquiry or callback request through our website, the details you enter are emailed to our team and stored securely on our web server so we can respond to you. Like most websites, our hosting provider may also keep standard server logs, such as IP addresses and the pages requested, for security and maintenance.
Some pages use features provided by third parties, who may receive your IP address or set their own cookies under their own privacy policies:
- Google Fonts – used to display the fonts on our website.
- Google Maps – the map shown on our Contact page.
You can block or delete cookies through your browser settings. Our website will continue to work if you do so, although the embedded map may not display.
10. Marketing Communications
If we send promotional communications, we will obtain consent where required and provide a way to opt out. You can also contact us to request that promotional messages stop. Necessary communications about an ongoing service may continue.
11. External Platforms and Links
Our website may link to external websites or communication platforms, including WhatsApp. These providers handle information under their own privacy policies. Please review those policies when using their services.
12. Policy Updates
We may update this Privacy Policy to reflect changes in our services, practices, or applicable requirements. The updated version will appear on our website with a revised effective date.
13. Contact Us
For privacy enquiries or requests, contact: